“Triple Certification” is a common badge of honour, only given to companies who have been audited against the following standards; AS/NZ 4801 / ISO 45001:2018 (Safety), ISO 9001:2018 (Quality) and ISO 14001 (Environment).
For many companies, getting a Triple Certification is something that falls into the “too hard” basket or “no value” bucket.
Putting all the misconceptions you may have about Triple Certification to one side, the process can be likened to installing an autopilot program on your business, that will help keep everything on course – even if the brains trust of the business have to step away unexpectedly.
Many people think that getting Triple Certification will change the way their business will operate and affect the way that they offer their services. When speaking with companies, we always make it clear that the fact that they’re in business shows that they have a proven formula for making money. Why the hell would you want to mess that up?
What does ISO stand for?
International Organisation for Standardisation
Who are they and what do they do?
Founded on 23rd February 1947, the organisation “promotes worldwide proprietary, industrial and commercial standards”.
As a certification standard, ISO 9001 has been around since 1987 and more recently has been followed by ISO 45001 following the same structure where the most common method of pulling it altogether has been to print everything and file in binders and paper folders.
Here are some examples of the losses associated with working outside a quality management framework like ISO:
Taking the examples above, another question to ponder is how would your business cope if one of your key employees left the business? Have you got the processes they follow documented to ensure that business operations would not be adversely affected? Have you built in automated workflows to ensure another staff member can pick up the responsibility quickly?
- Difficulties scaling your business efficiently
- Difficulty to pitch for big projects (i.e. Tier 1 projects and Government work)
- Loss of competitive edge against the swathe of “me too” companies
- Inefficiency with lost and incomplete record keeping
- No formal procedures and policies
- Lack of tools to allow for measured business improvement.
From a safety and risk management perspective, there are major benefits that come with placing a quality or safety management system (SMS) like ISO9001 in the pockets of your team members.
The biggest question next to implementing a Quality or Safety Management System is to ask yourself : How much “paper” processing could be replaced by “digital” systems.
Those who know are aware that we’re vocal advocates for using mobile technology to streamline administrative processes.
Our team and our converted customers espouse that now is the time for digital with many options to get started, so if you have already committed to the change management process of ISO Certification why not take the digital path?
With a key cornerstone of the Quality and Safety Certification process allowing team members to submit and identify “Non Conformances” (NC’s) where the business process has failed, the review and a “Corrective Preventive Action Requests” (CPARs) is just as critical. Paper versus Digital? How many CPARs could have been raised, which would have helped avoid process failure or improve work site conditions, if immediacy of reporting and review was available?
A simple reality is this whole process is a perfect storm for digital transference.
We’ve seen businesses make huge leaps once they’ve made the decision to go digital in the process of getting their Triple Certification “badges”. In one case, a business situated in country Victoria was able to gain a 5 year, $50 million contract after expediting the process to become certified. Besides being able to provide their certification within their tender response, they were able to differentiate their bid by giving access to lead partners directly and provide real-time access to their policies, procedures and safety management system.
The digital future is here and a common trend we see amongst the companies that take the plunge is their willingness to go fast when they see the value. We are seeing a trend of companies pushing to get their Triple Certification badges and we would argue that many of the companies should only do it by going digital.
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