The Kynection One System TQM Series
What or who is a leader?
What are some qualities or attributes of a leader? What really comes to mind when we hear words like “leader”, “leaders” or “leadership team”?
It is likely that the image that is conjured is one of a strong, driven, charismatic, inspirational, passionate, and knowledgeable person who sets an example for others.
The personal example set by the leader is key to the successful outcomes of any social structure, from family units, all the way up to government departments. And the more the leader acts in sync with their policies and values, the more trust and credibility they will gain and inspire in their teams and the more followers they will have.
Let’s reflect for a moment on some managers, supervisors, presidents, and CEOs we know.
How popular are they? Are they getting the support they are aiming for? Do people follow their lead because they are in a position of authority, or do people go above and beyond to fulfil their mission and vision because they feel a sense of purpose and commitment?
In reality, any person placed in a structural position of power and authority will make a certain impact. But the extent of the impact will depend on the ability of the leader to show sustainability, consistency, growth, commitment, passion, accountability, and a certain level of non-disputable care for the wellbeing of those in their control.
Let’s take this conversation back into your office…
Let’s look at your staff and their daily behaviour and attitudes. How are they treating your customers? How are they treating each other? How are they treating the premises and your business property? Are they showing up on time? Are they leaving on time? Are they taking the right rest breaks during work? Are they maintaining their work focus and being productive during work hours? Are they keeping their mind on the task? Are they completing all the quality checks and following all the safety procedures? Are they following environmental protocols? Are they reporting issues?
Here are some scenarios for observation:
- Are your staff lacking motivation, not following your instructions or showing increasing absenteeism or tardiness?
- Are your staff doing the bare minimum to keep the job?
- Do you have a higher injury, defect or fault rate?
- Are you experiencing a higher number of customer complaints?
- Are you noticing any growth in HR issues?
- Do you have a high turnover of staff?
These are not pleasant things to think about. Yet these are some of the negative KPIs that a leadership team has to address in order to identify the necessary changes of approach that will stimulate growth and accountability.
When your workforce is performing to a low gear (or low standard), like in the observation examples above, this can be due to a number of factors.
Such factors can be:
- Bad example set by managers or supervisors
- Poor working conditions
- Process or knowledge deficiencies
- Poor consideration of Health and Safety requirements
- Poor environmental conditions
- Lack of infrastructure
- Lack of support, training or guidance
- Lack of resources etc.
It is highly unlikely to come across an organisation with a positive and transparent management, that promotes high levels of safety, quality and environment, leads by example, provides training, resources, structure and good working conditions – where the workers are not motivated or not happy, and vice versa.
And statistics show that organisations with higher levels of worker satisfaction, also have higher levels of customer satisfaction, because (“surprise… surprise…”) happy workers who feel appreciated and inspired by their leadership WANT to give back and treat the organisation’s customers as good as they can.
They have a higher sense of ownership, responsibility, and accountability for the overall success of the organisation.
Now, the question that stands is how can you do it?
How can you ensure a level of leadership that really inspires and drives passion and high gear results? The ISO 9001 Standard provides a range of basic requirements. These include – commitment, policies, procedures, resources, communication, infrastructure, training, clarity of roles, responsibilities and authorities, and more. Nothing too complex, you may think. But if it is so simple, then why do so many businesses fail at it?
Common reasons for failure include operational and system deficiencies, gaps between demands and capabilities, lack of communication, lack of resources or tools, deficiencies in cultural awareness or human behaviour, and more.
For over 10 years, Kynection has been working tirelessly on a one-stop-shop paperless solution that can give ANY business at ANY level easy ways to create an inspirational leadership approach with minimum effort and disruption.
And now it is finally here! Under a one-system design philosophy, KIM One System provides the tools to make any business great!
With KIM One System you can:
- Run toolbox talks and team meetings
- Record your training needs and achievements
- Keep track of your team’s wins
- Share important information with staff – such as policies and procedures
- Maintain your vehicles, plant and other infrastructure
- Complete inspections and audits
- Assign tasks
- Evaluate performance of people and systems
- Manage your compliance, and more
KIM One System allows you to manage ALL your leadership and HSEQ Commitment needs in the palm of your hand! Measurable, monitorable, manageable, and built to grow and to last!
© 2021 Autolync Pty Ltd, trading as Kynection