If Nonconformity is Good for the Goose, it’s good for the Gander

The Kynection Inspirational Sides of ISO Series

How a software company became an inspired ISO quality and safety consultancy by realising that nonconformity leads to improvement.

In the previous article we looked at business resilience and performance evaluation. We discovered that business continuity and growth depend strongly on our ability to map out and address both leading and lagging indicators like a sports team, using the example of Soccer Legends Manchester United. 

In this closing article of the Inspirational Sides of ISO series, we will discuss the many facets of Business Improvement, using Kynection as an example! And we can already tell you that this will lead into our next series of articles about Quality Management and reaching the pinnacle of ISO9001 through digital design.  

So what sorts of improvements are we talking about, and why is improvement even important when everything seems to be working okay?

Clause 10 of the ISO Standards 9001:2015,14001:2015 and 45001:2018 talks about improvement in simple terms of addressing nonconformity, undertaking corrective and preventive actions and seeking ways to improve the performance of management systems and business operations. But what does it mean? How can it lift your business? What contribution does it have to your organisation’s bottom line? How does it help ensure your business continuity and your market advantage?

To answer these questions, we are going to give you an exclusive access to our history…

First established as Autolync in 2005, we were focused on fleet management solutions for heavy transport. Our passion for technology and innovation paved our way into becoming the Project Lead for AutoCRC – “LPG Powered Truck” in 2006 – introducing game-changing telematics hardware and software. Thrilled by our success, we were eager to find another gap we could fill with our knowledge, and in 2008 this opportunity came. With the complexity of road regulations on the rise – there was a growing need for CoR (Chain of Responsibility) tools –  we became a Machine-to-Mobile (M2M) Solutions Provider. With this breakthrough into CoR, we developed Australia’s first Electronic Work Diary (EWD) Pilot with Mainroads in 2009 and officially became a SaaS (Software as a Service) company in 2011, signing our first large commercial contracts for CoR/NHVAS with a high focus on ERP Systems development  (Enterprise Resource Planning).

Fast forward a few years, and we are a fully ISO Certified Software Development and Business Consulting House, servicing not only the heavy vehicle industry but a range of industries seeking to improve their systems through digital adoption.

Seeking to improve further, Autolync undertook an acquisition of Vertical Matters clients in 2018 and  celebrated yet another great milestone of team growth, technology expansion, and innovation.

This led to the birth of our super friendly brand Kynection in 2019, crowned by KIM, our ONE SYSTEM business management software. 

Today we help our customers achieve growth, excellence and compliance through technology, and make it possible for them to move from paper to glass so they can run their business from the palm of their hand. 

As a team that has grown from under 10 to now over 20 in two years we are constantly transforming and developing, integrating and evolving! And next year we are planning to surprise and delight our customers with an even higher jump into end-user advantage and  business efficiency with a range of new and exciting mobile applications linked tightly with market leading accounting applications like MYOB, Sage, Xero, Reckon, and others.

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Having evolved and grown our organisation has faced many challenges. These included a break of partnership, a number of restructures, a few directional and conceptual changes, and of course, as we all know – COVID-19. Additionally in the course of day to day operations we ask our team to look for nonconformity, which surfaced up items like; failed deadlines, development bugs, testing errors, communication issues, and training deficiencies! Running a business without seeing the value and purpose of raising issues of nonconformity and then working to solve and improve makes no sense to us now.

Why are we telling you about it so openly? Because we believe in leading by example, and we want to be transparent. Our company believes in growth and learning and we are proud of our self-built internal auditing and review system that helps us identify any areas of weakness and strength and use both to our advantage. 

We identify our gaps and risks and resolve them in a timely manner, and we use the learnings to establish pathways into process automation and optimisation with the view of maximising control and minimising labour for the end user. To say we don’t invest in our systems would be an understatement with dedicated team members and external consultants a part of our improvement process. We recognise the importance of drinking our champagne, so we have implemented and built KIM to run our operations and we have leveraged many government grants and relationships to ease the cost.

Today, Kynection will not let “perfect stand in the way of getting better” and thanks to our trials and errors both internally and with our fabulous customers we want to give you the gift of knowledge and the power of technology so you can identify your areas of improvement and control nonconformity!

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If one thing is certain we believe that once you start reviewing your sales processes, inventory management, maintenance schedules, project delivery, jobbing and proof of delivery, customer satisfaction, HR, payroll and accounting systems along with many other operational aspects – just like us – you will find many things that you can do better for your own conformity to your standard and your objectives and goals as well as your legal compliance. And you can achieve it all with ONE SYSTEM!

Identifying their areas of nonconformity and opportunities of improvement has helped our customers achieve the following results:

  • Reduced waste
  • Increased net profit
  • Minimised cycle time
  • Reduced inventory
  • Improved safety 
  • Reduced injury rate
  • Increased compliance
  •  Reduced costs
  • Increased productivity 
  • Improved quality
  •  Enabled sustainability 
  • Saved time
  • Reduced labour costs 
  • Growth, expansion and more. 

In the next series of articles you will find all you need to know about our powerful applications suite KIM and how you can move from Paper to Mobile using ONE SYSTEM.

© 2020 Autolync Pty Ltd, trading as Kynection

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