by Darren Heales, Director, Control IT
We are a medium-sized company (55 staff) that specialises in Electrical Engineering, Information Technology and Electrical Installation services across the eastern seaboard of Australia. In order to scale our business and maintain our high levels of service, we spoke with Kynection about using their workforce management app to help us streamline business operations by going “paperless” with our operations.
After this was implemented in 2019, it opened up the opportunity to gain ISO certification (Quality, Safety, and Environment) which presented us with a number of new avenues to improve our business processes. This included standardising business operations, integrating operations with our accounting package, helping us retain existing contracts, and improving our chances when applying for tenders.
In order to help fund this project, Kynection introduced us to the Entrepreneurs Program, which is a Federal Government initiative that targets the following sectors; freight and logistics, infrastructure-related construction and services, information and communications technologies, digital technologies, and professional services. The other criteria that you need to have is to have been operating for 3+ years and be turning over between $1.5 million and $100 million, or $750,000+ if you’re located in remote Australia or northern Australia.
Key Outcomes: Before and After Kynection
| Aspect | Before Kynection | After Kynection |
| Operations Model | Paper-based systems across the business | Paperless operations |
| Business Processes | Manual sorting, sifting, and allocating teams; many hours spent on manual work | Streamlined operations; reduced manual administrative burden |
| Accounting Integration | Separate systems | Integrated operations with accounting package |
| Compliance Status | No formal ISO certifications | Triple ISO certification (ISO 9001 Quality, ISO 45001 Safety, ISO 14001 Environment) |
| Standardisation | Non-standardised business operations across eastern seaboard | Standardised business operations enabling certifications and tender eligibility |
| Business Opportunity | Risk of becoming non-competitive | New avenues to improve business processes; improved chances when applying for tenders |
| Contract Retention | Limited ability to retain existing contracts | Improved ability to retain existing contracts with formalised processes |
| Competitive Position | Limited competitive advantage without certifications | Enhanced competitive positioning through ISO certifications |
| Project Funding | Implementation costs a barrier | $20,000 government grant secured through Entrepreneurs Programme |
| Data Entry | Manual data entry by personnel | Data entry completed automatically by staff on-site |
After showing the positive impact that implementing Kynection’s technology would have on our business, our application was successful and we received $20,000 which was put towards the setup cost. Throughout the process, the team at Kynection provided us with all the supporting materials and contacts at AI Group to make everything come together seamlessly.
Key Outcomes: Before and After Kynection
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